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General support questions
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Knowledgebase General support questions

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Currently supported versions

FAQ: Supported versions When transferring licences to a new machine or LPAR, new keys will only be issued for supported versions of CoolSpools as detailed below. What versions of your software are c...

1,623
(14,122)
High Availability and Replication Systems

FAQ: CoolSpools and HA/DR Replication We're using a High Availability system that replicates our objects and data to a backup system. What do I have to do in relation to CoolSpools etc? Software Rep...

4,340
(14,104)
Promoting CoolSpools from Test to Live

FAQ: CoolSpools and Promotion from Test to Live   We run CoolSpools on separate UAT and Live servers, how can we promote CoolSpools commands to our Live server once they have been tested successfully?...

1,368
(13,540)
Uninstalling CoolSpools V6

If you have CoolSpools V7 installed and are removing CoolSpools V6 , you should be aware that CoolSpools V6 and V7 share registered functions. Registered functions are used to manage user authorities ...

1,768
(9,478)
CoolSpools product library name

FAQ: CoolSpools Product Library Name What is the name of the library where the CoolSpools product is installed and can we rename it?  Each major release of CoolSpools is installed with a different lib...

545
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Re-Installing CoolSpools Version 7

FAQ: Re-Installing CoolSpools Version 7 How can I re-install the CoolSpools V7 application?  Occasionally a site needs to re-install the CoolSpools application, this may occur when the application has...

695
(9,091)
Re-Installing CoolSpools Version 6

FAQ: Re-Installing CoolSpools Version 6 How can I re-install the CoolSpools V6 application?  Occasionally a site needs to re-install the CoolSpools application, this may occur when the application has...

523
(9,222)
CoolSpools V6R1 Support Keys for LPAR numbers over 127

How Can I Apply Support Keys or Load Fix Packs to a Server With A Large LPAR? Historically there was an issue applying CoolSpools support keys to servers with a logical partition (LPAR) number greater...

234
(4,033)
CoolSpools V7R1 Support Keys for LPAR numbers over 127

How Can I Apply Support Keys or Load Fix Packs to a Server With A Large LPAR? Historically there was an issue applying CoolSpools support keys to servers with a logical partition (LPAR) number greater...

295
(4,138)
Log4j vulnerability

Ariadne Software is aware of the vulnerability reported with Java logging library ("Log4j") under CVE-2021-44228. Our development team have confirmed that Log4j is not used in CoolSpools, and as such,...

220
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